Frequently Asked Questions
Make your Hangar experience unforgettable. Here are the answers to some commonly asked questions about our services.
Q. Do you have wheelchair seating?
A. Wheelchair seating is available. Please notify us of your needs when you book your tickets.
Q. Do you offer hearing-assistance devices?
A. The Hangar Theatre is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. Please ask for a set at the Will Call Desk.
Q. Where do I pick up my tickets if I ordered them over the phone or online?
A. Please pick up your tickets at the Hangar’s Will Call Desk at least 30 minutes prior to your performance start time.
Q. Why can’t I choose the “Mail” option for my tickets?
A. You cannot choose the “Mail” option to receive your tickets within 10 days of your show date. We feel that 10 days is not a sufficient amount of time to mail your tickets, and to avoid any inconvenience, we will hold them at the Will Call Desk for pick up before your performance.
Q. What if I cannot attend a performance that I have booked?
Subscribers may exchange tickets through the Ticket Center up to 24 hours before the performance. There are no refunds or exchanges available for single ticket purchases.
Q. What if I lose my tickets?
A. We replace lost tickets, free of charge at the Box Office at the Theatre.
Q. Can I bring children?
A. We welcome children old enough to enjoy our productions but generally do not encourage infants and toddlers to attend our shows. Any child attending a performance must have his/her own purchased ticket and be seated where a parent or guardian can supervise them. Parents are not allowed to hold children in their laps; everyone needs a paid seat.
Q. What if I arrive after the performance has started?
A. Latecomers will be seated at the back of the theatre during appropriate intervals in the performance to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. To avoid being late, please allow for ample time to park, and remember that there is often a line at the box office in the hour prior to show time.
Q. Can I avoid the line at the Star Light Café during intermission?
A. You can place your food and beverage order prior to the show at the café. They will have it ready for you at the start of intermission.
Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, you may request a tax receipt for the value of unused tickets by returning them to our Audience Services Manager at (607) 273-8588.
Q. How can I help support the Hangar Theatre?
A. As a non-profit organization, we rely on the contributions we receive from community-minded individuals like you who value the work we do on our stages, on tour, and in the community. Your donation as a friend or a member of the Hangar Theatre is critical to our success. Feel free to contact our Business Office at (607) 273-8588 for more information.
Q. What if I have more questions?
A. Please contact us at (607) 273-8588.
Make your Hangar experience unforgettable. Here are the answers to some commonly asked questions about our services.
Q. Do you have wheelchair seating?
A. Wheelchair seating is available. Please notify us of your needs when you book your tickets.
Q. Do you offer hearing-assistance devices?
A. The Hangar Theatre is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. Please ask for a set at the Will Call Desk.
Q. Where do I pick up my tickets if I ordered them over the phone or online?
A. Please pick up your tickets at the Hangar’s Will Call Desk at least 30 minutes prior to your performance start time.
Q. Why can’t I choose the “Mail” option for my tickets?
A. You cannot choose the “Mail” option to receive your tickets within 10 days of your show date. We feel that 10 days is not a sufficient amount of time to mail your tickets, and to avoid any inconvenience, we will hold them at the Will Call Desk for pick up before your performance.
Q. What if I cannot attend a performance that I have booked?
Subscribers may exchange tickets through the Ticket Center up to 24 hours before the performance. There are no refunds or exchanges available for single ticket purchases.
Q. What if I lose my tickets?
A. We replace lost tickets, free of charge at the Box Office at the Theatre.
Q. Can I bring children?
A. We welcome children old enough to enjoy our productions but generally do not encourage infants and toddlers to attend our shows. Any child attending a performance must have his/her own purchased ticket and be seated where a parent or guardian can supervise them. Parents are not allowed to hold children in their laps; everyone needs a paid seat.
Q. What if I arrive after the performance has started?
A. Latecomers will be seated at the back of the theatre during appropriate intervals in the performance to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. To avoid being late, please allow for ample time to park, and remember that there is often a line at the box office in the hour prior to show time.
Q. Can I avoid the line at the Star Light Café during intermission?
A. You can place your food and beverage order prior to the show at the café. They will have it ready for you at the start of intermission.
Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, you may request a tax receipt for the value of unused tickets by returning them to our Audience Services Manager at (607) 273-8588.
Q. How can I help support the Hangar Theatre?
A. As a non-profit organization, we rely on the contributions we receive from community-minded individuals like you who value the work we do on our stages, on tour, and in the community. Your donation as a friend or a member of the Hangar Theatre is critical to our success. Feel free to contact our Business Office at (607) 273-8588 for more information.
Q. What if I have more questions?
A. Please contact us at (607) 273-8588.